Volume 2 Issue 4 Article 5

Investigating The Impact of E-Government Services on The Integrated Management Structure in The Urban Organization

Shaho Saeed Braim

Business and Management Department, Choman Technical Institute, Erbil, Kurdistan Region, Iraq

Abstract:

E-government is a way for governments to use new technology to provide individuals with the necessary facilities to access government information and services, improve service quality, and provide broader opportunities to participate in democratic processes and institutions. Therefore, this study seeks to analyze the impact of e-government services on the formation of an integrated management structure in Tehran’s urban organization. The statistical population of this research consists of all employees of the Municipality, Electricity, Water, Gas, Roads Organization of Tehran and 417 citizens of Tehran, which was determined to be 200 people using Cochran’s formula. In this study, the cluster sampling method was used to select the sample size. Convergent validity was used to determine the validity of the questionnaire. The reliability of the questionnaire was assessed using Smart pls 3 statistical analysis software and the Cronbach’s alpha coefficient was greater than 0.7, which indicates its acceptable reliability. Confirmatory factor analysis, mean-variance, and partial least squares were used to analyze the data. The results indicate that e-government services have a significant effect on integrated management in Tehran’s urban organization. Managerial performance and citizen participation also mediate the relationship between e-government and integrated urban management.

Keywords: e-government services, integrated management, managerial performance, citizen participation

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Doi: https://dx.doi.org/10.23918/ejmss.V2i4p54

Published: May 1, 2022

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